Tellem Email Marketing Systems

Our Privacy Policy

When you sign up or login to use Tellem Email Marketing Services, you agree to all the terms and conditions found in the documentation below.  This service may not be used for the sending of unsolicited e-mail (sometimes referred to as "spam"). See our Anti-Spam Policy. You should become acquainted with all of the terms and conditions below before using our email marketing services: 

Terms of Use

Anti-Spam Policy
Privacy Policy
Billing Policy

We agree to notify you of:

  • What personally identifiable information of yours or third party personally identification is collected from you through the web site
  • The organization collecting the information
  • How the information is used
  • With whom the information may be shared
  • What choices are available to you regarding collection, use and distribution of the information
  • The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control
  • How you can correct any inaccuracies in the information

Information Collection and Use
Tellem collects information from our users at several different points on our website.

Tellem is the sole owner of the information collected on this site. We will NEVER sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Information You Upload
We offer a self-service direct marketing solutions for businesses and organizations.  All client data uploaded into our system is stored in a personalized and secure location. We will not sell or rent any client data loaded into our system and only the registered account holder can gain access to the uploaded lists.

Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our general website. Once the user closes their browser, the cookie simply terminates. We use session-based cookies to determine general effectiveness of marketing campaigns. In such cases, we increment an aggregate number indicating success for that marketing campaign, but do not tie it to any of your personally identifiable information. If a user rejects the cookie, they may still use our entire site.

We will share aggregated demographic information with 3rd parties in the case they would like to know aggregate demographics of our audience. This is not linked to any personal information that can identify any individual person. We do not share personally identifiable information with 3rd parties.

3rd Party Links
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

This security is enhanced by our use of firewalls protecting all of Tellem servers. We also do everything in our power to protect user-information off-line. All of our users' information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information.

The physical servers that we store personally identifiable information on are kept in a secure collocation facility, within locked cages that only Tellem network administrators have access to. This facility provides security 24 hours a day, 365 days a year and guaranties our servers against power outages by using automated backup power systems.

Email Communication

Administrative Type
We send all new members a verification email to verify password and username. You will receive administrative emails that are related to the primary usage of our service. You may not opt-out of administrative emails. These administrative emails will not have any marketing, promotional or advertising material(s) in them.

Special Offers
Established members who have chosen to receive information on products, services or special deals will receive our email newsletter. Out of respect for the privacy of our users we present an unsubscribe link at the bottom of every email newsletter we send out so you can opt-out from receiving these in the future.

Updating Personal Information
If a user's personally identifiable information changes (such as your address), or if a user no longer desires our service, you will be responsible for contacting us using one of the following three methods:
- Call our toll-free telephone number at 1-866-820-0831
- Email Customer Support at
- Send us snail mail to Tellem Email Marketing, 140 Welland Avenue, Unit #6, St. Catharines, Ontario, Canada, L2R 2N6

Notification of Changes
If we decide to change our privacy policy, we will prominently post those changes on our website Homepage so users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Legal Disclaimer
Though we make every effort to preserve your privacy we may need to disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site.

If you have any questions or comments regarding any of our Terms and Conditions, we encourage you to contact Tellem Email Marketing Services:

Phone: Toll Free: 1-866-820-0831 || Monday-Friday 8:30am-5:00pm EST